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Home Care Info Line
The
Vantage Program makes it easy for members to find the expert advice and
information they need to take care of their home.
Home Repair Advice
and Emergency Assistance
When members need reliable advice on home repair
or maintenance issues,
their Vantage Program Concierge will direct them to one of our Home
Care InfoLine trades specialists.
- Members may call for clear explanations of
technical terms,
concepts, and materials, as well as do-it-yourself assistance. Whether
they need help evaluating bids and choosing contractors, repairing a
leaking roof, or fixing a noisy garbage disposal, our expert
tradespeople can walk them through many home repairs step by step, even
while they're on the phone.
- If there's an emergency, members may call their
Vantage Concierge to find a pre-qualified contractor in their area from
our network of over 3,500 quality providers nationwide. In every case,
members have the security of knowing that every person we referred has
been pre-credentialed.
Home Project
Planning
Members can also
count on the Vantage Program experts to help them plan, coordinate, and
generally manage their home improvement projects—from
defining
the scope of the work, to assisting in reviewing estimates and
guidelines on how to hire a contractor, to help in monitoring
contractor performance.
"I
had lost
all heat, water and some
electricity on a night when the temperature was around 10°F.
[Your service rep] correctly diagnosed the problem as electrical
and called the power company. He got them to come in 30
minutes and stayed in touch to make sure this problem was solved."
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